I
Authenticity & sourcing
Are your pieces authentic?+
Always. Every piece ships directly from Milan through our authorised European partners, and is checked before it enters the Vault.
Where do the pieces come from?+
From Milan and our European partners, shipped directly to you.
II
Delivery & duties
Where do you deliver?+
Across the UAE in 3–5 working days.
Is delivery complimentary?+
Yes, on every order. Duties and taxes are included in the price you see.
III
Payment & VIP rate
How do I pay?+
By card or Apple Pay at checkout. Payment is always taken in AED.
What is the VIP member rate?+
Approved VIP members pay 40% less on every piece. Membership is by application and costs AED 800 a month once approved; cancel any time. Access includes live shows from Milan.
IV
Sizing & advice
Can someone help me choose a size?+
Yes. Your Client Advisor will advise on fit by WhatsApp, every day.
Can you find a piece I don't see?+
Often, yes. Tell your Client Advisor the house and the piece, and we will search our Milan network.